Refund and Returns Policy

1. General Policy

At whiskerfash we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.

2. Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, unworn, and in their original packaging with all tags and accessories included.
• Custom‑made, personalized, or final‑sale items are not eligible for return unless they arrive damaged or defective.

3. Return Process

3.1 Initiating a Return

Contact our Customer Support team at [email protected] or call +1 (443) 219-2019to obtain a Return Authorization Number (RAN). Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Shipping the Return

Once authorized, securely pack the item(s) and include the RAN on the outside of the package. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).

3.3 Inspection and Refund

After we receive and inspect the returned merchandise, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

4. Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return procedure and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of receipt. We will arrange for a replacement or full refund, including return shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Return items in the condition described in Section 2.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. whiskerfash reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1 (443) 219-2019
Address: 1701 South Jefferson Road, Baltimore, Maryland 21246, United States